Due to COVID-19 still keep spreading on different area, some area custom is stopping receive EMS package anymore. The air freight including related charge is increasing this year, freight can be higher than last year.

It can have custom examination and cause parcel delay a bit. We have been seeing parcels sit in customs all over the world for up to 2 weeks with no update to the tracking information. These orders are eventually delivered, you will just have to be extra patient. Or can directly call the courier contact to ask the status.


>> We currently provide International shipping service to below area and country. Will expend and open other country shipping service in the future.

Asia: Hong Kong/Macau/ Japan/ South Korea/ Indonesia/ Philippines/ Malaysia/ Singapore/ Thailand/

India/ Sri Lanka

Europe: United Kingdom/ Germany/ France/ Italy/ Austria/ Belgium/ Switzerland/ Sweden/ Netherlands/ Poland/ Norway/ Denmark/ Czech Republic/ Spain/ Portugal/ Russia

Middle East: Saudi Arabia/ United Arab Emirates

​Oceania: Australia/ New Zealand

Northern America: United State/ Canada

Southern America: Mexico/ Brazil/ Colombia/ Argentina/ Chile

>> Shipping courier use DHL/ UPS or EMS(Express Mail Service) depends on different area. Tracking number will release once order got paid and shipped.

>> Cost Including Freight (CIF) only calculated at our online store checkout page(calculation based on EMS rate). But it does not include Value Added Tax (VAT) of your home country. You may be required to pay the different tax not only import tax at your local post office. The total tax amount will be calculated based on the amount of your purchase. Inability to fulfill your local VAT for your purchase from our online store is not a valid reason for refund.


>> Shipping days will be around 2~4 days to Asia area, 5~10 days to Europe/ Northern America and Southern America.


It's our responsibility to do well packing to avoid item with high risk of delivery damage. However, please check your item(s) before accepting the item(s) from the postal officer. Do not accept the item(s) if they arrive damaged or broken packing. It is important that you reject the ties in the presence of the postal officer. Your items can then be processed for exchange or refund when it gets back to us.
If you have accepted the items from the postal officer and would like to ship items back to us for any specific reasons, air freight charges will have to be bear by your side.



No.16, Dehe Rd.,

Yonghe Dist., New Taipei City, Taiwan

+886 2 29405758


Tue.-Sun.: 1PM-10PM

© 2016 by Faith Gear Fixie Corp. All Right Reserved.

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