>> We currently only provide International shipping service to below area and country. Will expend and open other country shipping service in the future.
Asia: Hong Kong/Japan/ South Korea/ Indonesia/ Philippine/ Malaysia/ Singapore/ Thailand/ India/ Sri Lanka
Europe: United Kingdom/ Germany/ France/ Belgium/ Switzerland/ Sweden/ Netherlands/ Poland/ Czech Republic/ Spain/ Portugal/ Russia
Oceania: Australia/ New Zealand
Northern America: United State/ Canada
Southern America: Mexico/ Colombia/ Argentina
>> Shipping courier use FedEX/ UPS or EMS(Express Mail Service) depends on different area. Tracking number will release once order got paid and shipped.
>> Cost Including Freight (CIF) only calculated at our online store checkout page(calculation based on EMS rate). But it does not include Value Added Tax (VAT) of your home country. You may be required to pay the different tax not only import tax at your local post office. The total tax amount will be calculated based on the amount of your purchase. Inability to fulfill your local VAT for your purchase from our online store is not a valid reason for refund.
>> Shipping days will be around 2~4 days to Asia area, 5~10 days to Europe/ Northern America and Southern America.
It's our responsibility to do well packing to avoid item with high risk of delivery damage. However, please check your item(s) before accepting the item(s) from the postal officer. Do not accept the item(s) if they arrive damaged or broken packing. It is important that you reject the ties in the presence of the postal officer. Your items can then be processed for exchange or refund when it gets back to us.
If you have accepted the items from the postal officer and would like to ship items back to us for any specific reasons, air freight charges will have to be bear by your side.
Exclude Sale and Clearance, if for any reason you do not love your items once received, and the condition is still new, with tags, haven't be used, they can be returned at any time! You can exchange or return merchandise through our mail. But return policy is within 30 days. We will not be able to offer you a refund or exchange past 30 days from the date of purchase.
Below are the steps you need to follow for return & refund policy.
1. If you confirmed to make exchange or refund, please attach your purchase invoice got from us and email to firstname.lastname@example.org.
2. Once we confirmed received your requirement, we'll proceed refund process and send back confirmation. To not affect second selling, please ensure your return item with same condition (with tags) as new as you received.
3. Please send your item back with original packing to below our shop address. Shipping fee or any custom fee will be charge by your own side.
Faith Gear Fixie Bike Shop
No.16, Dehe Rd., Yonghe Dist., 234 New Taipei City, Taiwan.
4. We'll arrange exchange or refund process once confirmed receiving your item without damage. Exchange will send ASAP if product in stock. If exchange product is out of stock, we'll inform the estimated arrival days to you. "Refund is not including the Paypal handling fee", and may will takes 7~14 days returned to your account depends on each bank.