RETURN & REFUND POLICY
Exclude Sale and Clearance, if for any reason you do not love your items once received, and the condition is still new, with tags, haven't be used, they can be returned at any time! You can exchange or return merchandise through our mail. But return policy is within 30 days. We will not be able to offer you a refund or exchange past 30 days from the date of purchase.
Below are the steps you need to follow for return & refund policy:
1. If you confirmed to make exchange or refund, please attach your purchase invoice got from us and email to
2. Once we confirmed received your requirement, we'll proceed refund process and send back confirmation. To not affect second selling, please ensure your return item with same condition (with tags) as new as you received.
3. Please send your item back with original packing to below our shop address. Shipping fee or any custom fee will bear on your own side.
Faith Gear Fixie Bike Shop
No.16, Dehe Rd., Yonghe Dist., 234 New Taipei City, Taiwan.
4. We'll arrange exchange or refund process once confirmed receiving your item without damage. Exchange will send ASAP if product in stock. If exchange product is out of stock, we'll inform the estimated arrival days to you.
Please aware "Refund is not including the Paypal handling fee and the shipping fee". Therefore it will deduct handling fee and shipping fee.
The money will be refunded to your Paypal account or credit card balance. And it may will takes 7~14 days returned to your account depends on each bank.
We already happened few times that the parcel is lost by express shipper.
If confirmed parcel lost is due to the shipper and would like to make refund, we can make it but should await after the express company refund to us.
To clarify this issue responsibility is not on us, the refundable amount is based on the express company rules as well. We don't expect this problem happen. It is unpredictable and really rare to happen.
Please notice this before check out.